Privacy Policy

Last updated 25 May 2018

Welcome to the CORAL GAS S.A. Website

Our Company takes the protection of its customers’ privacy very seriously. That is the reason why we strictly adhere to the following privacy policy, which safeguards the high level of services we offer and unwaveringly complies with the current legislative framework.

This Privacy Notice aims to inform you about the way our Company protects the privacy of your communications and how it collects, processes, uses and stores your personal data through our Website. It also outlines your options and rights regarding the collection and processing of your personal data. By visiting our Website, you are made aware of and accept the following privacy policy.

This Privacy Policy applies only to our Website. Users should be aware that our Website may contain links to other websites; however, our Company is not responsible for the practices and privacy terms and conditions or the content of these websites.

OBJECT
1. This policy sets out the terms and conditions that our Company observes in protecting the privacy of Website users. This policy includes the conditions under which we collect and process your personal data and ensure their confidentiality.
2. Our Company reserves the right to amend and adapt this policy when it deems necessary, and any changes will go into effect once they are publicly posted on this Website.
3. In the event that any of these terms is invalidated, unlawful or abusive for any reason, the remaining terms will remain valid and enforceable “as-is” to the extent that they do not run counter to the intent of this policy.
PROCESSING PRINCIPLES
1. We have absolute respect for your fundamental rights and protecting your privacy is one of our Company’s priorities. As a result, we follow the following main principles in processing your personal data:
2. We submit your personal data to lawful and legitimate processing and maintain complete transparency with you in regard to the manner in which we handle your personal data.
3. We collect and process your data only for specific, express and lawful purposes, as outlined in this policy, and we do not subject them to further processing in a manner that is incompatible with said purposes.
4. We process your personal data only to the extent that they are appropriate and consistent with the above purposes, while limiting such processing to the minimum necessary for these purposes.
5. We make every reasonable effort, with your assistance, so that the data we process that pertain to you are accurate and, when necessary, that they are updated for the purposes of processing, taking all reasonable measures to erase or rectify them in the event of inaccuracy.
6. We maintain your personal data in a format that makes it possible to identify you only for the period of time required for the above processing purposes.
7. We submit your personal data for processing in a way that guarantees their security by using appropriate technical or organisational measures.
8. We have no intention of processing your personal data for any purpose other than that for which they were collected.
9. We inform you that you are not required to provide your personal data and there are no consequences of not providing them. Without prejudice to the contents of this policy, we do not disclose or transmit your personal data to third parties without your consent, unless permitted to do so by law or by our contract with you.
10. We inform you that we do not transfer your personal data to third countries or international organisations which do not have in place adequacy decisions from the European Commission, in accordance with the General Data Protection Regulation (GDPR).
11. In general, we abide by all current legislation and comply with all our obligations arising from it, as the lawful data controller of your personal data.

TYPES OF DATA
1. The types of personal data we collect from you and process depend on the services you want us to provide. Thus, upon (a) visiting and using the Website, and (b) receiving services, you provide the following types of personal data to our Company.
2. Upon navigating to our Website, you provide the following data:
  1. IP address.
  2. Website navigation data.
  3. Product and service preference data.
  4. User-generated content.
3. In addition, in the event any user contacts us via e-mail or other means, we collect and process personal data pertinent to this type of communication, in accordance with the terms and conditions of this policy, in order to respond to the claims and requests we receive and to improve the services we provide.
4. Our Company does not collect nor obtain access in any manner to special categories (“sensitive”) personal data or data pertaining to the criminal convictions or offences of its users-customers. You are required to refrain from posting such data that pertain to yourself or to third-party data subjects. In the event you do post such data on our Website, they will be removed as soon as we become aware of them. We are not liable to you or to any third parties for the potential posting and/or processing of sensitive data due to your actions or omissions in violation of the above requirement.
PURPOSES AND LEGAL BASIS FOR PROCESSING
1. Our Company collects and processes personal data necessary for navigating and using our Website, in accordance with Article 6(1)(b) of GDPR, for the following purposes:
  1. Technical capability to ensure the smooth operation of our Website.
  2. User-friendly operation of our Website.
  3. Enhanced online experience during navigation and use of our Website.
  4. Documenting consumer habits through the use of anonymous statistical data.
2. Our Company collects and processes personal data necessary to providing our services as part of our contractual agreement with you, in accordance with Article 6(1)(b) of GDPR, for the following purposes:
  1. Performing the Company’s contractual obligations to ordinary and business users of our Website.
  2. Providing prompt, adequate and effective services.
  3. Communicating with our customers as part of good performance of our services, and resolving any complaints.
  4. Improving and updating our products and services to better respond to the needs of our customers.
  5. Administrative organisation and operation of our Company.
  6. Managing our customer list.
  7. Defending legal claims.
3. Our Company collects and processes personal data pertaining to users and customers only for the aforementioned purposes and only to the extent necessary to most effectively serve these purposes. These data are always relevant, appropriate and not more than necessary for the above-stated purposes; they are also accurate and are updated as needed. Further, these data are retained only for the period required to fulfil the purpose of collecting and processing them, and are then erased.
CONSENT
1. Our Company may undertake processing of personal data only after the lawful consent of Website users for the following purposes:
  1. For purposes of commercial communication, commercial promotion and advertising of our services or third-party services via SMS, telephone, e-mail, internet, fax, post, social media and/or any other appropriate channel of communication.
  2. For purposes of research and/or analysis to better understand your needs, preferences, interests, experiences and/or habits as a consumer.
  3. For the operation and management of any reward programmes.
2. You provide us with consent to process your personal data for the above-mentioned purposes by on-line declaration in a manner that is clearly distinguishable from other matters, in an intelligible and easily accessible form. Your consent is freely given and your personal data are provided without this constituting a legal or contractual obligation on your part, or a requirement on our Company’s part to enter into a contract with you.
3. You have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Consent is withdrawn in the same way it is provided.
THIRD-PARTY DATA RECIPIENTS
1. Our Company does not share your personal data or link its records for financial or other consideration with any third-party private enterprises, natural or legal persons, public authorities or services, or other organisations.
2. To serve the processing purposes outlined in this policy, our Company may provide access or transmit the following types of personal data to the following data processors on behalf and on the orders of:
  1. Your personal data to the internet service provider, with whom we maintain a contractual relationship, for the purpose of hosting these on the Website.
  2. Your personal data to the enterprise that provides maintenance and support services for software and databases to support the Website.
  3. Preference data and contact information to third-party marketing and advertising enterprises for commercial communications, commercial promotion and advertising of our services or third-party services.
  4. Your personal data to third-party consultants providing data analysis services.
3. Processing of your personal data by the above organisations working with us is subject to our control and only carried out on our instructions; it is subject to the same privacy policy or to a policy ensuring at least the same level of protection.
4. In the event it is required by a court or other administrative authority, or in any other case it is legally required to do so, our Company may disclose your personal data to the extent required by law, but only after notifying you.
DATA SECURITY AND CONFIDENTIALITY
1. In order to ensure the proper use and integrity of your personal data and to prevent any unauthorised or accidental access, processing, erasure, modification or other use, the Company implements appropriate internal policies and assumes all appropriate organisational, technical, physical, electronic and procedural security measures, as well as technological standards, in accordance with laws and regulations in effect.
2. Our Company carries out the data processing procedure in a manner that safeguards the data’s confidentiality and physical and logical security, while taking into account the latest developments, cost of implementation and nature, the scope, framework and purposes of processing, as well as the risks of varying probabilities of occurrence and severity in relation to your rights and freedoms.
3. Your personal data is processed exclusively by personnel specifically authorised to do so and who are bound by strict obligations to maintain confidentiality.
PERIOD OF DATA STORAGE
1. We keep your personal data for as long as the purpose for which they were collected, as noted above, remains in effect.
2. Our Company may keep your personal data after the purpose of their collection and processing has been fulfilled in the following cases:
  1. If we are legitimately required to do so by relevant provisions of law.
  2. For use before tax or social insurance authorities, and any other audit authority within the lawful limitation period.
  3. Where required for the proper organisation and operation of our business on condition your data are anonymised or pseudonymised.
  4. Until the limitation period has lapsed on relevant claims, to defend our rights and legitimate interests before any competent court or other public authority.
3. After the period of retention has ended, your personal data are erased from our files and our system, in compliance with our Company's policy and on condition that it is no longer necessary to retain them to fulfil any of the purposes described above.
RIGHTS
1. Without prejudice to current legislation, you have the following rights:
  1. To request access to your personal data and to information regarding their processing, and to receive a copy of the data.
  2. To request that any inaccuracies be rectified and to supplement any insufficient personal data.
  3. To request the erasure of your personal data.
  4. To request the restriction of the processing of your personal data in cases expressly defined by law.
  5. To request the portability of your personal data to another data controller in a structured, commonly used and machine-readable format (such as a CD).
  6. To object to the processing of your personal data in cases expressly stipulated by law.
  7. Not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. The foregoing requests must be made in writing and sent by post to our Company offices.
2. Our Company will respond to your request within a month of receiving it. Following your notification, this deadline may be extended for two more months if necessary, taking into account the complexity of the request and the number of requests on hand. The possible refusal of your request will be fully justified.
3. If your requests do not meet the conditions of the law, the Company reserves the right to either: (a) charge a reasonable fee, taking into account the administrative costs entailed in providing the information or the announcement or the execution of the requested action; or (b) refuse to see your request through.
4. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms and on condition that it does not fall under one of the exceptions stipulated by law, we assume the responsibility of notifying you of the breach without undue delay.
5. If there are questions regarding the identity of the natural person filing the request, we reserve the right to request that additional information be provided in order to verify the identity of that person.
6. If your rights are violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority, or with another competent supervisory authority.
USER OBLIGATIONS
1. By using the Website and upon providing your personal data following consent, you acknowledge your obligation to declare the true, accurate and complete details requested by our Company. Further, you must notify our Company regarding any changes to these details so that they may be updated and accurate.
2. You acknowledge that our Company may delete, cross-reference, supplement or amend the information you provide based on information lawfully provided by third parties. In this case, our Company will notify you, in compliance with lawful procedure.
3. By using this Website, you verify that you are over the age of 16. If you are under the age of 16, you are required to refrain from using the Website and from providing any of your personal data without the approval of your parent or guardian. If you do not abide by the above obligations, you must notify our Company immediately. In all events, by using the Website, you acknowledge that our Company is not liable for the breach of your obligations outlined above to the extent that it is not able, even by making every reasonable effort, to verify your age or the consent of your parent or guardian.
COOKIES
1. 1. Our Website uses cookies. For more information, please visit our web page outlining our use of cookies here.
INTERNATIONAL JURISDICTION AND APPLICABLE LAW
1. Για την επίλυση οποιασδήποτε διαφοράς προκύπτει μεταξύ της Επιχείρησής μας και χρηστών του Ιστοτόπου σχετικά με την παρούσα πολιτική προστασίας δεδομένων και το αντικείμενο αυτής, αρμόδια είναι τα δικαστήρια των Αθηνών και εφαρμοστέο δίκαιο το Ελληνικό, χωρίς να λαμβάνονται υπόψη οι κανόνες σύγκρουσής του.
2. Σε περίπτωση που διάταξη της παρούσας πολιτικής ακυρωθεί με απόφαση αρμοδίου δικαστηρίου ως μη νόμιμη, έγκυρη και εκτελεστή, το γεγονός αυτό δε θα επηρεάζει το υπόλοιπο των διατάξεών της, οι οποίες θα παραμένουν σε ισχύ και θα εφαρμόζονται κανονικά.
CONTACT
1. For any additional information or request pertaining to this privacy policy, you may contact our Company’s Data Protection Officer at the following:
  1. 12^ΑIrodou Attikou Str., Maroussi
  2. 151 24, Αthens
  3. Greece
  4. email:[email protected]

Cookies

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We use cookies on our website for different reasons, and mainly in order to create a safer and more effective environment for our visitors/users. We mainly use cookies which are essential for our website’s security and cookies related to the statistical analysis and functionality of our website (e.g. how many people visit our website, how many return, how often and what their preferences are, among others).

Most internet web browsers are configured to accept cookies by default. Therefore, if you want to alter your web browser’s functionality, either so it can warn you about cookie use or so that it always blocks cookies, you will have to change the settings on the web browser you use.

On our website, we do not use cookies for purposes other than those described below.
• Functionality Cookies on pages containing contact forms, to secure our website against malicious acts;
• Analytical Cookies to evaluate the way our website is used and to improve user experience. They allow us to recognise and count the number of visitors and to see how visitors navigate around our website when they use it. This helps us improve the way our website functions, ensuring that users can easily find what they need. We use Google for our data analysis service. You can read more about how Google Analytics processes your data at: Google: Safeguarding your data https://support.google.com/analytics/answer/6004245?hl=en You can also read the complete text of Google’s privacy policy.

The information collected by these cookies is not used to determine your identity, to send you targeted advertising or to remember where you navigated on the internet.

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